FAQs

Frequently
Asked
Questions

Here you’ll find answers to the most common questions about our prints, orders, shipping, and more – all in one place.
How are your prints made?

Our prints are made to last. Each piece is produced using museum-grade printing processes, either pigment or chromogenic, selected according to the artist’s vision and the nature of the artwork.

  • Pigment printing (also called Giclée) is a fine art process that uses pigment-based inks to achieve exceptional detail, rich colour, and superior longevity.
  • Chromogenic printing (also called C-Type) is a true photographic process using chromogenic materials. The print is created on light-sensitive silver halide paper, exposed with a laser, then developed through traditional chemical baths. Colours formed at the molecular level produce continuous tone, natural gradients, and a deep, timeless photographic richness.

Both techniques represent the highest standards in fine art printing, ensuring remarkable colour fidelity, texture, and durability. Our paper selection is among the best in class — including Hahnemühle Photo Rag®, Canson Baryta, Ilford Cotton Textured, and others — each chosen for its archival quality and tactile excellence.

Paper and print details are listed on each product page.
What frame do you offer?

We use Nielsen Quadrum frames – made from solid wood with a classic straight profile. Minimal design for timeless appeal, blending seamlessly with any interior.

The frames are made of only high-quality components:

  • edge-ground float glass with a 45% UV protection
  • acid-free insert
  • FSC®-certified pine wood moulding (license code: FSC® C021405)
  • FSC®-certified backingboard made of sturdy MDF with hangers in portrait and landscape format
  • Photo formats incl. easel
  • Made in Germany

The wood comes from sustainably managed forests that meet the criteria of the Forest Stewardship Council®.

For the Gallery and XL Gallery frames, we use a very high quality 3mm clear acrylic to prevent damage during transit.

To draw the eye to the piece we add an elegant passepartout around the artwork. It is an high-quality, acide-free cardboard of 1.4 mm in thickness cut to an angle of 45°.

Your order arrives ready to hang. We use a nail-hanging type of fixture on the reverse panel.
What countries do you ship to?

We currently ship to countries of the European Union and United Kingdom.

By early 2026, we aim at shipping to more countries including United States and Canada. Feel free to contact us if you wish to order our prints from a country not listed above.

We ship our prints with the greatest care to ensure they arrive safely. Each print is secured in a protective cardboard box marked “Fragile”, with multiple layers of internal protection:

  • an all-around 6 cm air-pocket cushion to absorb any shocks
  • an all-around 1 cm bubble wrap placed around the framed print
  • reinforced cardboard to protect the corners of the frame

We partner with trusted couriers such as DHL and UPS, chosen for their reliable, high-quality delivery service. Please visit our Shipping Policy for additional details.
How do you handle payments?
  • American Express
  • Apple Pay
  • Bancontact
  • BLIK
  • Google Pay
  • Maestro
  • Mastercard
  • Visa

Pay easily with Apple Pay or Google Pay, or use a Visa, Mastercard, Maestro or American Express (the list of all supported payment methods is visible on the payment screen at checkout). We secure payments with the use of the new, strict PSD2 security requirements to avoid any risk of fraud. Additionally, we use the 3D Secure layer for online credit and debit card transactions. It adds an authentication step by redirecting you to the card issuer’s domain, then back here to complete payment.

Our website displays prices and process payments in your local currency (if we ship to you). And we charge your order (products and all applicable delivery charges) at the time of ordering.
Where is my order?

After placing your order, you’ll receive an order confirmation email that includes a direct link to your order status page. This page lets you follow your order from preparation to dispatch. If you haven’t received the confirmation email, please contact us so we can update your email address or resend it to you.

Once your order has shipped, your status page will also display a tracking number so you can follow your delivery in real time.

Contact Us

Didn’t find the answer you were looking for? Whether you have a question about our products, need help placing an order, or simply wish to reach out, please contact us. We’ll be happy to assist you directly.

 Contact Us